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Customer Service
We're Here to Help — Every Step of the Way
At XOMARK, a brand owned by QUALISM Gaurika Pvt. Ltd., our customers are at the core of everything we do. From browsing to delivery and after-sales support, our customer service team ensures your experience remains smooth, transparent, and satisfying.
Our Commitment
We believe in long-term relationships, not one-time transactions. Our goal is to deliver quality products with reliable service, and resolve every query or concern with professionalism and care.
How We Support You
Our Customer Service Team is available to assist you with:
Order placement and tracking
Product information or recommendations
Returns, replacements, and refunds
Technical issues or product defects
Bulk, custom, or gifting inquiries
General feedback and brand collaboration requests
We ensure every query is handled with clarity, efficiency, and respect.
Contact Channels
You can connect with our Customer Service Team through multiple touchpoints:
Email Support
General Inquiries: support@qualismgaurika.com
Sales & Bulk Orders: sales@qualismgaurika.com
Contact Form
Visit www.qualismgaurika.com/contact to submit your query directly through our form.
Response Time
We aim to respond within 24 working hours (Monday to Saturday, 10 AM – 6 PM IST).
Return & Replacement Support
If you've received a damaged, defective, or incorrect product, we'll make it right.
Our 7-day replacement policy ensures that genuine issues are resolved promptly and fairly.
Simply share your order ID, issue description, and product image with our support team, and we'll guide you through the process.
Customer Experience Promise
We don't just sell — we care.
Every product that leaves our warehouse goes through a strict quality inspection, ensuring you receive only the best.
If something isn't right, we're here to fix it — quickly, transparently, and professionally.
Feedback & Suggestions
Your feedback helps us improve. Whether it's about packaging, product design, or service quality — we value your input.
Drop us a message anytime at feedback@qualismgaurika.com or DM us on Instagram.
Corporate Vision
Our mission is simple — to create a trusted Indian brand that blends quality craftsmanship with modern utility, and to contribute to India's growth by delivering world-class products and customer satisfaction.
