Frequently Asked Questions (FAQ)

XOMARK is a registered brand under QUALISM Gaurika Pvt. Ltd., offering a wide range of quality-tested products across six major categories — Pooja Essentials, Car Essentials, Mobile Accessories, Gifting Articles, Home Décor, and Wooden & Bamboo Handicrafts.

Our goal is to deliver premium, practical, and culturally rooted products to every Indian home and car.

You can shop our exclusive collection directly from:

• Website: www.qualismgaurika.com
• Amazon, Flipkart, and Meesho (Search "XOMARK" in the marketplace)
• Instagram Store: @xomark_

Absolutely. Every product listed under the XOMARK brand is 100% original, quality-assured, and directly sold by QUALISM Gaurika Pvt. Ltd. We do not authorize resellers without written permission.

• Metro Cities: 3–5 business days
• Tier 2 & 3 Cities: 5–7 business days
• Remote Locations: Up to 10 business days

Delivery times may vary during festivals or major sales.

We offer free shipping on most prepaid orders above ₹499.

For smaller or COD orders, a nominal shipping or handling fee may apply, displayed at checkout.

Yes, COD is available across most pin codes in India. However, for select high-value or fragile products, prepaid payment may be required to ensure secure delivery.

We accept returns or replacements within 7 days of delivery if:

• The item is damaged, defective, or incorrect
• The request is raised through our support team or marketplace portal within the return window

Note: Some products (like pooja essentials or customized gifts) are non-returnable for hygiene and authenticity reasons. Check the product page for details.

Once your order is shipped, you'll receive an SMS and email with tracking details.

You can also track your shipment on our website under "Track Order" using your order ID.

Yes. We handle bulk, gifting, and corporate orders for religious events, festivals, and offices.

Please contact us at sales@qualismgaurika.com or via WhatsApp (number displayed on the website) for customized quotations.

You can reach our team through:

• Email: support@qualismgaurika.com
• Instagram DM: @xomark_
• Contact Form: www.qualismgaurika.com/contact

We aim to respond within 24 working hours.

Currently, we ship only within India.

However, international shipping is part of our upcoming expansion roadmap.

At XOMARK, we combine functionality, aesthetics, and authenticity.

Every product goes through strict quality checks and is designed to offer value, durability, and satisfaction.

We believe in building a brand of trust, not just making sales.