Return & Refund Policy

Effective Date: 01/10/2025

At Qualism Gaurika Private Limited (“we”, “our”, “us”), we care about your shopping experience on QualismGaurika.com. This policy explains when and how you can return a product, in line with the Consumer Protection (E-Commerce) Rules, 2020.

1. Eligibility for Return

• The product is defective, damaged, or not as described.
• The product is incomplete or missing parts as mentioned on the product page.

2. Return Window

Return requests must be raised within 7 calendar days from the date of delivery.

3. Condition of Returned Products

• Items must be unused, unwashed, and in original condition.
• All tags, manuals, accessories, and packaging must be intact.
• Products showing signs of use, tampering, or alteration may not be eligible.

4. Shipping Costs

• If the return is due to a defect, damage, or mismatch, we’ll cover the return shipping.
• If the return is for other reasons (e.g., change of mind), shipping costs may apply.

5. Refund Process

• Once the returned product passes quality check, refund will be initiated.
• Refunds will be made to the original payment method.
• The process will be completed within 14 business days after approval.

6. Replacement / Exchange

If stock is available, you may opt for a replacement instead of a refund within the 7-day window.

7. Cancellations

• Orders cancelled before dispatch receive a full refund.
• If dispatched, please follow the return process.

8. Grievance Redressal

Grievance Officer
Name: [Officer Name]
Email: support@qualismgaurika.com
Phone: +91-7080904284

Complaints are acknowledged within 48 hours and resolved within 30 days.

9. Contact Us

Email: support@qualismgaurika.com
Phone: +91-7080904284
Address: H No-647, P14-15 B, KH No-696, Mandiyaon BKT, Lucknow - 226021